Modern IT leaders have evolved into the architects of the workplace, moving far beyond infrastructure maintenance to design AI-powered experiences that drive organizational speed. Based on global research involving 2,000 IT professionals and employees, this playbook reveals how forward-thinking departments are embracing a strategic shift toward experience-led service models to combat burnout and bridge the productivity gap.
By downloading this playbook, you will learn:
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The Evolution of the IT Mandate: Why 72% of an IT leader's time is now spent on cross-functional initiatives like HR technology and strategic innovation rather than traditional hardware maintenance.
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Closing the Experience Gap: How AI-powered efficiency gains are helping 95% of IT leaders improve core KPIs, including a 17% boost in employee satisfaction.
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The Rise of Agentic AI: Why 73% of leaders believe autonomous AI agents will become the most trusted members of the service desk, shifting the human role from ticket resolution to strategic supervision.
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Proactive Service Strategies: Practical tips for moving from reactive troubleshooting to a proactive model that identifies and fixes technical issues before they disrupt the workday.